實用英語口語：投訴

　　W: Are you the manager of apartment management service?

　　M: Yes, I am. Can I help you?

　　W: I’m here to see you on behalf of the dwellers in the apartment. Theheating system in the apartment doesn’t work yet. Last time you promised youwould fix it in two days. But two weeks have passed. We are freezing.

　　M: Oh. I’m sorry for that. This time I assure you we’ll fix it beforeChristmas.

　　W: What? That’s another week to go!

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